ak Systems - Professional E-Commerce Solutions and IT Services

CRM Systems & Customer Management

Custom CRM & Business Software

Stop adapting your processes to software. We build CRM systems that adapt to your business. Data sovereignty and efficiency for the DACH mid-market.

Tailored CRM Solutions

Off-the-shelf software often lacks flexibility. Our custom solutions offer:

  • Customer 360° View: Centralized data on interactions, orders, and support tickets.
  • Sales Pipelines: Custom stages and automation for your specific sales process.
  • Document Management: Auto-generation of PDF offers and invoices.
  • GoBD Compliance: Audit-proof archiving and process documentation for German tax authorities.
  • Role-Based Access: Granular permission systems for different departments.

Integration & Automation

No data silos. We integrate your CRM into your existing landscape:

  • Communication: Sync with Outlook/Exchange and VoIP telephone systems.
  • Marketing: Connection to newsletter tools like Brevo (Sendinblue) or Mailchimp.
  • ERP Sync: Real-time data exchange with SAP, DATEV, or Sage.

Data Sovereignty & Security

Keep full control over your most valuable asset - customer data:

  • Self-Hosting: On-premise or private cloud deployment options.
  • Audit Logs: Traceability of all data changes for compliance.
  • Backup Strategy: Automated, encrypted backups to German data centers.

Technology Stack

Software Technologies

Backend

Django (Python), PostgreSQL

Frontend

htmx, Alpine.js, Bootstrap

Reporting

Pandas, Matplotlib, Dash

Search

Elasticsearch, PostgreSQL Full-Text

Our Development Process

  1. Process Analysis: Mapping your sales and support workflows.
  2. MVP Development: Quick release of core features for immediate value.
  3. Iteration: Continuous improvement based on user feedback.
  4. Training: Onboarding your team to the new system.
Get in Touch

Interested in our solutions? Let's discuss your project.

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Portfolio

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