ak Systems - Professional E-Commerce Solutions and IT Services
CRM Systems & Customer Management
Custom CRM & Business Software
Stop adapting your processes to software. We build CRM systems that adapt to your business. Data sovereignty and efficiency for the DACH mid-market.
Tailored CRM Solutions
Off-the-shelf software often lacks flexibility. Our custom solutions offer:
- Customer 360° View: Centralized data on interactions, orders, and support tickets.
- Sales Pipelines: Custom stages and automation for your specific sales process.
- Document Management: Auto-generation of PDF offers and invoices.
- GoBD Compliance: Audit-proof archiving and process documentation for German tax authorities.
- Role-Based Access: Granular permission systems for different departments.
Integration & Automation
No data silos. We integrate your CRM into your existing landscape:
- Communication: Sync with Outlook/Exchange and VoIP telephone systems.
- Marketing: Connection to newsletter tools like Brevo (Sendinblue) or Mailchimp.
- ERP Sync: Real-time data exchange with SAP, DATEV, or Sage.
Data Sovereignty & Security
Keep full control over your most valuable asset - customer data:
- Self-Hosting: On-premise or private cloud deployment options.
- Audit Logs: Traceability of all data changes for compliance.
- Backup Strategy: Automated, encrypted backups to German data centers.
Technology Stack
Software Technologies
Backend
Django (Python), PostgreSQL
Frontend
htmx, Alpine.js, Bootstrap
Reporting
Pandas, Matplotlib, Dash
Search
Elasticsearch, PostgreSQL Full-Text
Our Development Process
- Process Analysis: Mapping your sales and support workflows.
- MVP Development: Quick release of core features for immediate value.
- Iteration: Continuous improvement based on user feedback.
- Training: Onboarding your team to the new system.